Program Support Assistant (OA) - Veterans Health Administration

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/06/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: knowledge of management principles and processes as well as the ability to analyze and evaluate methods and techniques; knowledge of the basic skills and understanding of methods and techniques of management/program analysis and program support; extensive knowledge of surgery clinic management practices and/or surgery programs, guidelines, regulations and precedents; ability to apply basic data gathering methods; and the ability to organize, write and prepare reports that describe data collection. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Duties may include but are not limited to: Administrative Functions (40%) The incumbent works closely with the Supervisory Management Analyst, Subspecialty Chiefs, the Administrative Officer (AO) and the Chief of Surgical Service. The incumbent provides key day to day support of Surgical Service to include clerical duties such as meeting minutes, mailings, faxing, reception, in addition to more advanced responsibilities such as timekeeping, purchasing, clinical and research data collection at multiple sites, equipment management, support of Human Resource (HR) and Medical Staff Office (MSO) processes, and interfacing with patients by phone and face to face. In addition, Surgical Service has both professional as well as managerial/financial responsibilities. The incumbent will draft memos, reports and other documents for subspecialty programs and aid with development of reports to VACO. Incumbent will develop, administer and summarize feedback on patient experience within various programs including, but not limited to tumor board and cancer navigation. The incumbent is required to maintain files, respond to routine correspondence, and reports. The incumbent may be required to take minutes of meetings, arrange for travel, coordinate funding for education and conferences, and assist staff with the submission of travel requests and approvals. The incumbent is the primary timekeeper for the staff within his/her specialties and the back-up for the other timekeepers within Surgical Service. Collect, submit, and update clinical on-call rosters in a timely manner. Administrative duties include the upkeep of administrative continuity books, memorandums, service line agreements, and service policies, preparation of clinic activations, changes, deactivations, and routing of clinic cancellation forms. Ensure updates to emergency cascade rosters and the emergency and safety plans and attend associated meetings. Assist with evaluation and maintenance related to environment of care requirements. Among the primary duties is to perform the routine, procedural, or standard assignments that support management/program functions. The incumbent will perform many different kinds and combinations of work at different organizational levels. Works independently to control and maintain office and/or information systems such as forms, records, mail distribution, directives or publications, and management systems. The incumbent