Store Manager II - Chalfont PA (Full Time)

Work Location:Chalfont, Pennsylvania, United States of AmericaHours:40Pay Details:$91,000.00 - $136,240.00 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Line of Business:Personal & Commercial BankingJob Description:The Store Manager II develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals. Responsible for the Store growth by focusing on deepening customer relationships, putting the customer first and referring them to the right Specialist to ensure we are meeting their needs and providing the best advice to customers.Depth & Scope:Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required Manages a medium sized store and team (based on U.S. TD Bank store levelling criteria)Oversees and leads a medium and/or complex and/or Denovo Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business resultsAccountable for achieving both Store and individual performance metricsAbility to manage multiple store locations and/or a diverse and complex customer base, if requiredActs as peer mentor to developing store managersRequires deep expert knowledge of the business, banking and bank operationsRequires deep expert process management knowledge and deep expert knowledge of the risk profile for team processes supported, advanced knowledge in identifying, tracking and resolving gapsProvides coaching, mentorship and guidance to others within area of expertise Oversees management of team requiring workforce to decision on acceptable level of risk-Moderate to High risk potential (loss/reputational) Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners Originates loan applications, handles Conditions of Lending and conducts loan closingsMaintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)Education & Experience:Undergraduate degree or equivalent experience4+ years related experience required (retail, customer service and/or financial services industries) supervisory, leadership and coaching experience required4+ years experience of proven business development skills, including ability to conceptualize and implement strategies4+ years of proven leadership and coaching experience requiredSmall Business and Consumer lending experience requiredKnowledge of Bank product lines and services as well as an understanding of Store operations and securityProven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectivesStrong financial analysis skillsStrong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customersExcellent verbal and written communication skillsDemonstrated ability to lead and motivate team membersProficient with Microsoft Office suiteNotary License (preferred)Customer Accountabilities:Manages the service and advice team promoting a positive customer and colleague experienceLeads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customersCoaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and problem resolution where necessaryActively promotes the Bank's presence/brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.Builds relationships by promoting a client/customer centered organization and proactively addresses customer needsContributes to the execution and achi