3rd Line IT Support Engineer - Cape Town

As a 3rd Line Support Engineer, you will be the escalation point for customers’ technical issues. You’ll be investigating challenging problems, diving deep into tickets to help resolve our customers’ queries. Working with the latest technologies, which includes server and storage hardware, virtualised environments and Cloud services, you will be communicating with customers at all levels, translating between the technical and non-technical worlds. You’ll be prepared to suggest improvements to g…