Advanced Technical Support Agent

Boardroom Appointments

📍 Cape Town City Centre, Cape Town Region, South Africa

via Adzuna API (ZA)

Full-TimeOn-Site

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Description

About the job Advanced Technical Support Agent Duties and Responsibilities Perform monitoring of systems and fix potential issues or elevate where required. Be able to perform 2nd/3rd line hosting queries and troubleshooting. Can troubleshoot server hardware and OS software related issues. Know how to troubleshoot basic RAID (1,5,10) Can Perform Backup restore of systems from Backups where required. Be the first line of contact for Pro & Premier customers. Provide 3rd line technical support fo…