Call Centre Team Leader (Roadside/Emergency Services) - Roodepoort

Role Purpose To manage the day-to-day activities of the Road team, ensuring service levels and turnaround times are consistently achieved while maintaining productivity, service and quality standards. The role is responsible for leading, coaching and motivating the team while monitoring performance and implementing corrective actions where required. Key Responsibilities Team Management & Service Delivery Manage the teams service levels and overall service delivery. Ensure optimal staffing level…