Cape Town Service Delivery Lead

TTEC in Cape Town, South Africa is seeking an experienced Service Delivery Team Lead to guide and coach a frontline team, ensuring a high-quality customer experience on every call. You will report to the Operations Manager and drive engagement, performance and issue resolution across the team. You will motivate associates to meet goals, handle questions and escalations, and influence career mobility while maintaining strong relationships with partners. J-18808-Ljbffr