Cape Town Service Delivery Team Lead

TTEC is seeking an experienced Service Delivery Team Lead in Cape Town, South Africa to mentor and manage a frontline team delivering exceptional customer experiences. You’ll coach associates, resolve escalations, monitor performance and drive improvements across processes and systems. Reporting to the Operations Manager, you’ll lead daily activities, balance workloads, foster development, and ensure service levels are met while upholding TTEC’s values and commitment to human-centered customer …