Credit Call Centre Operations, GM Africa Region

Job Title: Credit Call Centre Operations, GM Africa Region Job Purpose: To manage and lead the Contact centre workforce, inbound credit application, approvals, and fraud prevention functions. This role drives the achievement of agreed financial targets while ensuring alignment in competence, legal, and policy compliance between the Collection Strategies and optimal people management. Key Responsibilities: Management and optimisation of the Central Approvals, Central Credit referrals, and Applic…