Customer Care Administrator/ Agent

Key Responsibilities Customer Feedback & Sales Follow-Up (Aftersales & Post-Delivery) Conduct customer follow-up calls after services, repairs, and vehicle deliveries. Contact sales customers within one month of vehicle usage to gather feedback. Record and maintain accurate Customer Satisfaction Index (CSI) results. Send out quarterly customer satisfaction surveys. Collect and capture daily Net Promoter Score (NPS) feedback. Identify, record, and monitor customer complaints or low satisfaction …