Desktop Support Technician

Purpose of role: The IT Desktop Support Technician is responsible for supporting and maintaining Prescient’s end-user computing environment, including computer systems, desktops, and peripherals. The role involves installing, diagnosing, repairing, maintaining, and upgrading hardware and software to ensure optimal workstation performance. The technician provides both remote and hands-on deskside support, taking ownership of end-user issues to ensure timely resolution and maintain overall IT ser…