End User Technician

Introduction In the capacity of IT Technician, both scheduled installations and emergency support for customers in this highly visible role are part of the function. Based on the information provided in the support tickets the IT Technician will either accept and resolve the ticket or identify it for escalation to the relevant team for resolution. In addition, the candidate will assist with the sales cycle where required. The primary objective of the role is to provide first time resolutions. T…