Guest Relations Team Lead

Duties: Ensure that the reception functions related to all guest touch points are performed according to standards, including guest interaction, hosting duties and administrative tasks.Ensure that the Reception and Guest Relations team obtains all required reservation information prior to arrival and follows up on arrival details on the day.Oversee the meeting and greeting of guests, and the guest arrival experience including all amenities, welcome and check-in.Oversee the guest departure exper…