Head of Customer Experience Design

Job Description: My client is seeking an experienced Customer Experience, UX, or Design leader to: Define and own the customer experience vision and strategy across multiple brands and customer journeys Lead the transformation of the CX Design function, modernising methodologies, tooling, and ways of working Drive the adoption of modern design practices, including AI-enabled approaches across research, ideation, prototyping, experimentation, and delivery Partner closely with Product and Technol…