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Head of Service Delivery
ellio
📍 Pinelands, Cape Town City Centre, South Africa
via Adzuna API (ZA)
Full-TimeOn-Site
Description
Role purpose The Head of Service Delivery is accountable for service management for all client programmes, including service design, transition and operation, service level agreements, service reviews and continual service improvement in line with ITIL 4. The role owns client-facing SLAs, service reporting, executive service reviews, client escalations, service governance and the service delivery management team. Key Accountabilities Own service management for all client programmes: service des…
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