Helpdesk Coordinator

Introduction We are seeking a Helpdesk Coordinator to drive the day-to-day operations of our Group ICT Service Desk. This role functions as the operational face of ICT, ensuring all end-user incidents and service requests are efficiently logged, prioritized, and resolved within agreed SLAs while leading a small team of technicians. This role will be based at our Durban offices within the Group ICT Department a Division of Icebolethu Group. Duties & Responsibilities Operations & SLA Management O…