Helpdesk Support Technician - MSP Environment

Introduction cBiT is looking for a practical, client-focused Helpdesk Support Technician to join our growing support team. This role is suited to someone with solid first-line and growing second-line support experience. The successful candidate must be comfortable supporting clients remotely, managing tickets effectively, maintaining strong documentation and ticket discipline, and assisting with occasional onsite support and approved technical rollout work where required. This is an excellent o…