Hybrid IT Service Delivery Lead

Advania Group in Cape Town is seeking a Service Delivery Manager to oversee daily client relationships and ensure high service levels. You will work with internal account teams to align delivery with contractual obligations and lead initiatives that reduce costs and improve service quality. The role supports innovative service design using AI/ML platforms and requires strong communication skills, ITIL certification, and experience with ITSM tools. J-18808-Ljbffr