Insurance Operations & Transformation Lead

Praxy in Cape Town seeks an experienced Operations Leader to own the delivery of multiple insurance processes, drive performance against SLAs, and lead large, multi-layered teams. You will act as the primary contact for senior client stakeholders and lead governance calls, QBRs, and strategic reviews. The role emphasizes process optimization, risk and compliance, and transformation initiatives in collaboration with WNS COEs, with a strong focus on SA labour law compliance and profitable account…