Intermediate L2 Helpdesk Technician

DoneIT Solutions is looking for a disciplined, structured L2 technician to join our MSP team. We work to tight processes and document everything we do — it's how we keep clients confident and tickets from coming back. People who like that kind of structure tend to thrive here; people who find it constraining usually don't, and that's worth knowing up front. What you'll ownYou take tickets end-to-end: diagnose, resolve completely, document clearly enough that the next person never has to re-solv…