Adzuna

IT Field Support Team Leader

Adzuna

📍 Western Cape, South Africa, Western Cape, South Africa

via Adzuna API (ZA)

Full-TimeOn-Site
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Description

Responsibilities Job Responsibilities: Lead the IT Field Service Team Provide daily direction and communication to team members to ensure Field Service tickets are answered in timeously, and efficient manner. Assist the team in resolving complaints and escalations from end users and management. Ensure fast turnaround time on ticket resolution and high customer satisfaction. Oversee the tickets to completion. Conduct daily Agile meetings with the IT Field Service Team as the scrum master to dele…

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