IT Helpdesk Team Leader

Responsibilities Job Responsibilities: Leading the IT Helpdesk Team Provide daily direction and communication to team members to ensure helpdesk tickets are answered in timeously, and efficient manner. Assist the team in resolving complaints and escalations from end users and management. Administer customer service duties such as quality analysis on call and ensure fast turnaround time on ticket resolution. Oversee the tickets to completion. Conduct scrum meeting with the IT Helpdesk Team as th…