IT Service Delivery – Infrastructure

In order to be considered the following is required: Matric (essential) Degree in Information Technology (advantageous) IT Security and Infrastructure experience Formal qualifications in ITIL or ITSM A, N, Security related certification Knowledge of ITIL frameworks, service management principles and industry best practices Proven experience as a Service Delivery Manager, preferably a minimum of 5 years, responsible for drafting. negotiating and agreeing SLAs/OLAs, ensure adherence of Infrastruc…