IT Service Delivery Lead: Client & SLA Focus

Diopoint in Johannesburg is seeking a Service Delivery Manager to oversee client relationships and service delivery across ICT infrastructure and managed services. The role requires coordinating SLAs, reporting on performance, and ensuring contracted services are delivered efficiently and on time. The ideal candidate will have a Bachelor’s degree and 5–7 years’ experience in ICT service management, with strong ITIL process knowledge and stakeholder management skills. J-18808-Ljbffr