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IT Service Delivery Lead: SLA & Client Success
iLaunch Ltd
📍 South Africa, South Africa
via Adzuna API (ZA)
Full-TimeOn-Site
Description
iLaunch (Pty) Ltd in the Western Cape seeks an experienced IT Service Delivery Manager to lead planning, delivery and continuous improvement of IT services for clients. You will drive service delivery processes, ensure SLAs/OLAs are met and manage stakeholder expectations in a fast-paced environment. With a minimum of five years in IT service delivery management, you will oversee infrastructure delivery, negotiate agreements, and align targets with SLA commitments to deliver value and complianc…
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