IT Service Delivery Leader - Infrastructure & SLAs

A reputable recruitment agency is seeking a Service Delivery Manager to oversee IT infrastructure services in Johannesburg. This role requires a minimum of 5 years of service delivery management experience, strong ITIL knowledge, and exceptional negotiation skills. Responsibilities include managing SLA compliance, vendor relationships, and daily operations of IT services to ensure reliability and alignment with business needs. The ideal candidate should have a Matric certificate and a degree in…