Lead, Conversational AI Delivery (Hybrid)

iNOVO is Africa’s leading cloud CX and contact centre provider, delivering advanced customer engagement solutions. The role leads end-to-end delivery for ConversationalAI engagements, guiding PODs from proof of concept to go-live and ongoing optimisation. You’ll own milestones, manage capacity and ensure outcomes align with client expectations. Based in South Africa with hybrid options, this senior role emphasizes a structured delivery method, measurable outcomes, and collaboration with J-18808…