Manager - Utilities

Description Oversee the day-to-day operations, customer service, and quality control (Focused towards BackOffice Processes), Maintain and improve as per SLAs /KPIs over the month at a process level(Focused towards Back Office Processes) Ensure that all processing is completed in a timely and accurate manner, with a focus on meeting or exceeding service level agreements Responsibilities Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with…