Ops Team Leader - Driver Network & SLA Performance
ShopriteX
📍 South Africa, South Africa
via Adzuna API (ZA)
Full-TimeOn-Site
Description
ShopriteX is seeking a capable leader to head a team of controllers supporting the Pingo driver network. You will monitor performance, manage escalations and drive KPI improvements while ensuring adherence to SLAs for customers. You will coach controllers, coordinate shift handovers and work with HR on attendance and IR matters, fostering continuous improvement and collaboration across shifts. J-18808-Ljbffr
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