Reservations Manager

Key Responsibilities include but not limited to: Manage enquiries, quotations, follow-ups, booking confirmations and rental agreements Keep availability, calendars and booking records accurate and current Provide prompt guest support before, during and after stays, resolving queries and escalating issues. Coordinate arrivals, departures and special requests with property managers and housekeeping Track payments and refunable security deposits with finance, keeping guests informated Support appr…