Senior 2nd Line IT Service Desk Engineer

OryxAlign is seeking a Senior 2nd Line Engineer to deliver high-quality second-line technical support across diverse client environments. You will own escalated tickets, guide first-line engineers, and work with escalation, project and onsite teams to ensure service excellence. The role requires advanced Microsoft 365 administration, Windows Server experience, and virtualization skills (VMware/Hyper-V). Strong documentation and customer focus are essential. J-18808-Ljbffr