Senior Helpdesk Support Technician

Key Responsibilities Technical Support & Incident Management Provide onsite and remote support for desktops, laptops, operating systems, business applications, printers, mobile devices, and meeting room technology. Act as an escalation point for complex technical incidents and service requests. Diagnose and resolve root causes of technical issues, coordinating with infrastructure, networking, security, and application teams when required. Manage support tickets from initial assessment through t…