Senior IT Service Delivery & Customer Experience Manager

IntelliStaff is seeking an experienced Service Level & Incident Manager to oversee SLA delivery, incident handling, and change control across enterprise environments. This role emphasizes proactive problem management, customer engagement, and cross-functional collaboration. The ideal candidate will have 5–10 years in customer-facing IT roles with 3–5 years in management, ITIL/Foundation and Lean Sigma credentials, and readiness to travel domestically and internationally. J-18808-Ljbffr