Service Agent

Duties & Responsibilities Customer Interaction & Support Provide expert troubleshooting and technical support to walk-in customers and via inbound/outbound service line calls. Deliver exceptional customer service by resolving inquiries and complaints within agreed SLA timelines (e.g., 24 hours). Educate customers on product use, repair processes, warranty terms, and after-sales service options. Ensure unresolved or escalated issues are promptly communicated to management. Repair Processing Mana…