Service Delivery Lead - Facial Access & Security Systems

First Technology Pty Ltd is seeking a Service Delivery Manager for Integr8 Facial Access Control to oversee service delivery for assigned customers. You will be the primary point of contact for customer service matters and will monitor facial recognition, biometric and access-control systems to ensure alignment with SLAs. The role requires managing incidents and escalations, coordinating engineers and vendors, and presenting customer service reports while identifying opportunities for service J…