Service Delivery Team Lead: Mentor & Drive Impact

TTEC in Cape Town, South Africa seeks a Service Delivery Team Lead to guide and coach a frontline group, ensuring quality customer experiences on every call and acting as the first line of management for the team. You’ll report to the Operations Manager and use your leadership to resolve issues, meet goals, and grow teammates through mentorship, feedback, and performance coaching, while upholding TTEC’s values and culture. J-18808-Ljbffr