Shift Manager IT

Summary and purpose of the Job: The Shift Manager is responsible for managing a small team of IT, Network, and voice engineers, overseeing customer support tickets, including achievement of response times and the accomplishment of call resolutions, ensuring the highest standard of service is always delivered. Additionally, there is active involvement in recruitment, mentoring, management and, if required, disciplining of staff. Due to the team size, this is also a hands-on technical role where …