Strategic Service Delivery Leader

Reflex Solutions is seeking a Service Delivery Manager to act as the client's trusted advisor within Reflex Carrier, ensuring service delivery translates into business value. The SDM will understand the client's business, align Reflex Carrier services with objectives, and drive continual improvement, automation, and governance across delivery teams. They will manage a portfolio of client accounts, balance advocacy with governance, and foster strong cross-functional collaboration to meet SLAs an…