Support Services Engineer - 2nd Line

IT Support Engineer - 2nd Line Position Overview Join our customer-focused team as a 2nd Line IT Support Engineer, solving complex issues for a diverse range of predominantly UK-based clients. You will take ownership of incidents, support users and fellow engineers, and build valuable Microsoft-focused skills across a modern technology environment. You will also work closely with the Team Manager, contributing to training, service monitoring and documentation while sharing knowledge and helping…