Team Lead, Enterprise Service Desk (FS)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Team Lead, Enterprise Service Desk (FS) based in South Africa. This role is an opportunity to lead technical service delivery within a fast-paced, enterprise-focused IT support environment. You will serve as a senior escalation point for Tier 1 and Tier 2 analysts, helping resolve complex incidents while maintaining strong SLA performance. The position combines hands…