Team Leader - Mass Market

Purpose of the Role As our Dis-Chem Life Team Leader, you will be responsible for leading, coaching, and motivating a team of Call Centre Agents to deliver exceptional customer experiences, meet sales targets, and uphold compliance standards. You will create an environment where agents can thrive, balancing people leadership, operational excellence, and hands-on support to ensure every agent can succeed and every customer receives trusted advice. This is a role for a leader who is customer-obse…