Tech Operations Specialist — SLA-Driven Service Delivery

NTT DATA is looking for a Senior Associate Technical Delivery Operations Specialist to support planning, coordinating and monitoring operational activities in Durban. You will help deliver on approved plans and continuously improve service delivery. The role functions across shifts, with accountability for roster management, handovers, escalations, and monitoring key metrics to prevent SLA breaches. A customer-focused, analytical mindset is essential in a fast-paced environment. J-18808-Ljbffr