Content Support Agent –German Speaker (M/F/X)

Ready to shape the experience of millions? Join our dynamic support team for one of the world’s largest and most influential social media platforms. If you are a fluent Italian speaker with a passion for tech, digital marketing, and problem-solving, this is your chance to launch an exciting international career in vibrant Lisbon! Your responsibilities: As a B2B Content Support Agent, you will provide premium support to the company’s advertisers, managing product troubleshooting and ensuring an outstanding customer experience. End-to-End Resolution: Handle and resolve technical product troubleshooting and customer support for advertising products via email and chat channels. Collaborative Problem Solving: Partner with internal Product Operations & Engineering groups to solve complex technical, product, or generic advertiser queries. Continuous Improvement: Take an active role from day one in identifying initiatives to enhance service quality and improve the overall user experience. Customer Satisfaction (CSAT): Drive overall CSAT metrics, ensuring high-quality service throughout the customer journey and providing regular updates. Efficiency & SLA Adherence: Meet and exceed service level agreements (SLAs) across channels, achieving best-in-class productivity and optimal resolution times. Advertiser Education: Partner with internal technical specialists to educate advertisers on product features and how to avoid common issues. What we offer: We offer a competitive compensation package and a multicultural working environment. Base Salary: €1,000 / month (Paid 14 times per year) Complexity Bonus: €50 / month (Paid 11 times per year) Meal Allowance: €7.63 / working day (Net) Contract: 6-month initial contract with possibility of renewal. Working Hours & Shifts Initial Phase (12-hour operational window): Monday to Sunday, between 07:00 and 19:00. You will work one of two shifts: 07:00 – 16:00 or 10:00 – 19:00. Days Off - 2 Rotative days Are you ready to take the next step in your Digital Marketing career? Apply today! Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people. If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know. What you need to succeed: To excel in this role, you must combine language skills with a strong technical background in digital advertising. Languages: Native or fluent German (C1 minimum) and professional fluency in English (B2 minimum). Technical Expertise (Mandatory): Hands-on experience with Google Analytics, HTML/Web Development, Pixel Data, and APIs. Campaign Management (Mandatory): Proven experience in Paid Campaign Management. Education: Degree in Marketing, Communication, or a related field. Experience: * Background in Digital Marketing. Experience in a Contact Center or Service program for an Advertising Technology company Strong customer service orientation with a problem-solving attitude. Deep familiarity with social media platforms and a solid understanding of digital advertising. Ability to work autonomously as well as collaborate effectively within a team.