Advanced Medical Support Assistant- PCS Operations - Veterans Health Administration

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a) Experience: None Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Licensure/Certification/Registration: None. English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Medical Support Assistant (Advanced), GS-06: Experience: One year of creditable experience equivalent to the next lower grade Knowledge, Skills, and Abilities (KSAs) In addition to the experience above, the candidate must demonstrate the following KSAs: Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-06. The actual grade at which an applicant may be selected for this vacancy is GS-06. Physical Requirements: Work is mostly sedentary but may require some standing, walking, bending, twisting and stair climbing. Mail delivery on the wards and carrying of records, supplies, and copy paper is required. Some days may require more walking if the MSA is required to cover another area or is required to deliver urgent requests that affect patient care. Duties included but may be limited to: Advanced Medical Support Assistant will be responsible for training and obtaining material needed to train personnel hired as Medical Support Assistants. Incumbent's responsibility for training includes, but is not limited to, in-service education of on-the-job skills, following proper contingency plan, and nurse call system. Providing coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments; Providing guidance to staff members, to include changes in policies and procedures; assisting lead with orientation and providing on-the-job training for new employees, ensuring that all training requirements are met; organizing the work structure of his/her assigned areas; and acting as liaison between other MSA's and staff in order to resolve day to-day conflicts. Incumbent must have well developed knowledge of medical terminology and medical office experience. Incumbent's responsibility for training includes, but is not limited to, in-service education of on-the-job skills, following proper contingency plan, and nurse call system. Incumbent is responsible for participating in development of training for med/surg wards and units as well as specialty areas including, Decedent Affairs, Polytrauma Rehab, Palliative Care, and Acute Psychiatry. Incumbent will also be responsible for training auxiliary personnel, such as temporary, work study, and volunteers used for intermittent heavy workload areas. Incumbent will assist the lead/supervisors during meetings with al