Operations Support Agent

Key Responsibilities Provide first-line remote technical support to clients. Troubleshoot hardware, software, connectivity and user-related issues. Log, manage and resolve support tickets using Bitrix. Manage tickets within agreed SLAs and ensure accurate documentation. Attend client sites when required for installations, troubleshooting, repairs and device replacements. Assist with client onboarding, implementations and system commissioning. Identify recurring issues and recommend improvements…